Get in Touch With Us

If you have a question about something we have published, spotted a detail that needs updating, or want to flag an issue with a casino not on GamStop, this is the page to use. Below we explain the best way to reach us, what we can and cannot help with, and where to go if you need urgent support around gambling harm.

How to Reach the Editorial Team

Email is the most reliable way to contact Non Gamstop Casinos. Write to us at [email protected] and a member of the team will read your message personally — we do not rely on automated replies. Please tell us upfront what your enquiry relates to, whether that is a specific review, a bonus term, a payment method, or a general question about UK Gambling Commission licensing versus overseas licences. That helps us route your message and reply faster.

We aim to respond within two working days. During busy periods, particularly after we publish or update a top list such as our guide to trusted non GamStop casinos UK, replies may take a little longer.

What We Can Help With

• Factual corrections — If a wagering requirement, minimum deposit, withdrawal limit or bonus term we have listed for a site such as Betmica, Kikibet, Betninja or any other casino on our lists looks out of date, tell us and we will check it against the operator's current terms.
• Clarifying casino terms — Readers often ask us to explain things like game contribution to wagering, maximum bonus bet rules, or why some free spins carry expiry dates. We are happy to point you to the relevant guidance.
• Payment and withdrawal queries — If you are trying to understand how debit cards, e-wallets, bank transfers or cryptocurrency payments work with GBP accounts, or why a withdrawal is taking longer than expected due to KYC checks, let us know and we will do our best to explain the general process. We cannot intervene in a dispute between you and an operator.
• Content suggestions — If there is a topic around casinos not on GamStop, sports betting, or casino ownership and licensing that you think we should cover in more depth, we welcome the idea.
• Site errors — Broken links, outdated offers, or anything that does not display correctly on brynllwydwyn.co.uk.

What This Page Is Not For

We are an independent research and comparison site, not a casino operator, a payments processor or a regulator. That means:

• We cannot process deposits, withdrawals or refunds — those sit entirely with the casino you have an account with.
• We cannot resolve account verification or source-of-funds disputes directly, though we can explain what these checks typically involve and why licensed operators carry them out.
• We are not GamCare, the UK Gambling Commission or GAMSTOP, and cannot process a self-exclusion request or add you to a blocking scheme on their behalf.

If You Need Support With Your Gambling

If gambling is causing you or someone close to you difficulty, please reach out to a dedicated support organisation rather than waiting for a reply from us. GamCare offers free, confidential advice for anyone in Great Britain affected by gambling harm, and GAMSTOP can restrict access to GB-licensed gambling sites for a period you choose. Many operators, including some not licensed in the UK, also offer their own deposit limits, loss limits and self-exclusion tools — check the responsible gambling section of any site directly if you need to set these up.

What Happens After You Get in Touch

Every message is read by a real person on our editorial team. If your query relates to a factual point in one of our reviews, we will check it against the operator's current terms and confirm whether an update is needed. If it is a general question, we will answer as clearly as we can or point you to the right resource. We do not share your email address with any casino or third party.

Thank you for taking the time to reach out. Feedback from readers is genuinely part of how we keep our research, including our coverage of new casinos not on GamStop, accurate and current.